Terms and Conditions
Upon use of NRML.ca, you automatically agree to the following terms and conditions.
General Terms
- We cannot guarantee that a product is in stock at all times. In the event that an item sells out, and is no longer available, you will not be charged for the product.
Orders are processed within a 24 hour period once the order has been made. Customers wishing to cancel orders should email sales@normlclothing.com immediately. If the product has already been shipped to the customer, please see the exchange and return policy for more information.
NRML reserves the right to cancel any order. While rare, most cancellations occur based upon lack of information, unverified shipping addresses, or fraudulent information. If an order is cancelled, please contact NRML to rectify the issue.
All content and pictures contained within the website remain the property of NRML and its vendors.
For any questions or concerns, please contact us prior to placing an order.
Return Policy
- NRML will not accept any exchanges, or returns without prior communication. All items must be authorized by NRML. All exchanges and returns can be processed within 30 days from the original date the product was shipped, and must be accompanied by proof of purchase. NRML does not offer refunds, but upon inspection, will gladly provide you with a store credit.
All items being exchanged or returned to NRML must arrive unworn, with all original tags attached, in appropriate packaging, preferably the packaging the original package was sent in. In the event that any footwear is defective after being worn, the purchaser must contact the manufacturer for replacement.
NRML will not accept or assume responsibility for lost or damaged packages being returned, so it is strongly recommended that any returns be made through a reliable courier, with a tracking number or traceable system.
All shipping costs resulting from exchanged or returned items are the responsibility of the purchaser, and will not be covered by NRML. In the event of an exchange, the purchaser agrees to cover and pay for any additional shipping and handling for the exchanged item(s).
Shipping Information
- All purchased product within Canada and United States are shipped using traceable methods. Once the product is shipped, the tracking number, along with all shipping information will be sent to the customer via email. Once this information has been provided to the customer, the customer assumes all responsibility for lost or damaged packages/product.
Customers outside of North America should note that products will be shipped using non-trackable methods, therefore shipped at the risk of the customer. NRML will not be held responsible for lost or damaged packages/product outside of North America.
It is the responsibility of the customer to contact the courier in the case of a lost or damaged package once the shipping information has been sent to the customer from NRML via email. NRML will not be held liable in any case of lost or damaged product/packaging.
NRML will not be held responsible for international duties on any packages leaving Canada. NRML has no control over international duties, and the purchaser will be held responsible for any charges imposed.
Canada (within Canada, trackable, 3-10 business days) |
|
| Order Amount | Cost |
| $1-$99.99 | $10 |
| $100-$199.99 | $15 |
| $200-$399.99- | $25 |
| $400-$749.99 | $35 |
| $750+ | $45 |
United States (trackable, 7-21 business days) |
|
| Order Amount | Cost |
| $1-$99.99 | $15 |
| $100-$199.99 | $20 |
| $200-$399.99- | $30 |
| $400-$749.99 | $40 |
| $750+ | $50 |
International (by airmail, not trackable, 4-8 weeks) |
|
| Order Amount | Cost |
| $1-$99.99 | $40 |
| $100-$199.99 | $60 |
| $200-$399.99- | $80 |
| 500+ | please email for price |
